21 Jobs in Leawood, KS
Murphy Hoffman Company is Hiring a Technical Support Specialist I Near Leawood, KS
Job Overview & Essential Functions
Murphy-Hoffman Company, LLC is North America’s largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for a Technical Support Specialist I. The Technical Support Specialist I is to provide day to day operations and technical support to all users of the MHC systems.
- Provides initial support and assistance to all users of PCs, PC Networks and related peripheral devices. This includes the support of “approved” PC software applications.
- Provides initial support to users of vendor applications; analyzes problems and contacts vendors for support if necessary. Responsible for making sure that vendor system application problems are resolved in a timely manner.
- Responsible for referring support issues to the Technical Support Specialist II or System Engineer when appropriate.
- Makes certain that each user receives timely and adequate support.
- Responsible for the setup & configuration of PC’s, printers and other peripherals.
- Responsible for the setup & configuration of approved software.
- Responsible for making sure that each call for support is properly documented using the MHC Help Desk System.
- Responsible for managing projects and meeting deadlines using best judgment to achieve goals. Projects to be assigned by management.
- Work in a rotation with other employees for after-hours technical support of end users. Responsible to ensure all emergency items are resolved in a timely manner. Using other resources when necessary.
- Performs all other duties as assigned by supervisor.
- Excellent oral and written communication skills.
- Excellent project management skills.
- Excellent Windows and Microsoft Office Skills.
- Should possess A or greater IT certification or degree
- Demonstrated understanding and technical proficiency with Windows Server, Active Directory, and Current Windows Environments
Job Summary
Full Time
Retail
$68k-87k (estimate)
11/09/2023
06/29/2024
mhc.com
EL PASO, TX
1,000 - 3,000
1975
Private
CHARLIE CODFIELD
$1B - $3B
Retail
Related Companies
About Murphy Hoffman Company
MHC is a distributor of aftermarket truck and trailer parts to the heavy-duty truck industry.
The job skills required for Technical Support Specialist I include Technical Support, Project Management, Help Desk, Microsoft Office, Active Directory, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Specialist I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Specialist I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Specialist I positions, which can be used as a reference in future career path planning. As a Technical Support Specialist I, it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist I. You can explore the career advancement for a Technical Support Specialist I below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Specialist job description and responsibilities
Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
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Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
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Technical support roles are primarily office based, and email/phone are the most popular ways to communicate with customers.
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A technical support specialist provides technical assistance for users of computers, networks, software, or other devices.
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Technical support specialists provide computer support for organizations or businesses.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Specialist jobs
The minimum education requirement for a technical support specialist role can vary from position to position.
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Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.
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To become tech support, at minimum, an associate degree or certification with on-the-job training.
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Be an Oracle Certified Associate.
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Step 3: View the best colleges and universities for Technical Support Specialist.
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